Administrative Procedure – #808.1 Food Services
Procedure for Food and Nutrition Services (FNS) Civil Rights Complaints
The below procedure should be followed regarding of Food and Nutrition Services Civil Rights Complaints.
3. National Origin
b. Sponsor must provide complainant the necessary information to file a complaint, which is:
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
2. USDA’s Telephone/Fax numbers and Email address:
(866) 632-9992 / (202) 690-7442 F/ email@example.com
3. Electronic link to file a civil rights complaint:
Note: If the sponsor is unsure if the complaint falls under a protected class, sponsor should provide complainant the federal complaint information.
c. After providing the complainant with the information on how to file a Civil Rights complaint directly at the Federal level, the sponsor may attempt to resolve the complaint if it is a matter that can be resolved quickly or if the complainant refuses to further discuss the matter, following procedures documented in item c.2.
a. Resolving complaints in real-time at the lowest possible level is encouraged. (*Note: This is not an investigation as neither the sponsor nor the State agency has the authority to conduct complaint investigations. This is simply trying to resolve the situation if it was potentially caused by a miscommunication.)
b. If the complainant is willing to try to resolve the issue with the sponsor and a satisfactory resolution is achieved, then the sponsor should still remind the complainant (using the information in 1.b.) of his/her right to file at the Federal level if necessary. (*Note: Complainants retain the right to file at the Federal level even if a resolution seems to have been reached at the sponsor level.) The sponsor needs to document the complaint and actions taken (i.e. how resolution was achieved) in a log that is separate from any other complaint log, and notify the State agency of the resolution.
2. Resolving the Complaint at State Level – If the complainant refuses to discuss the matter any further with the sponsor or if the matter cannot be resolved quickly, then the sponsor should:
b. Document the complaint and actions taken (i.e. referral to Federal complaint procedures) in a Civil Rights complaint log that is separate from any other complaint log, (*Note: A separate Civil Rights complaint log is necessary due to confidentiality and privacy laws. See complaint log requirements in d. below.), and
c. Notify the State agency of the discussion. (*Note: it is important for the sponsor to notify the State agency because regular communication between the sponsor and State agency is key to operating the program successfully.)
d. Regardless if the complainant wishes to file at the Federal level, the sponsor should document as much information as possible in their Civil Rights complaint log including, but not limited to, the following:
Date Complaint Received
Complainant’s Telephone Number
Complainant’s Email Address
Allegation of Discrimination/Issue (i.e. FNS program involved, protected class(es) involved, etc.)
Date of Alleged Discriminatory Action
1. The sponsor must forward the information, within 5 days of receipt of complaint from complainant, to the State agency (process depicted below):
State Agency Civil Rights Coordinator State Agency Director* FNS Regional Office Civil Rights Contact FNS Headquarters Civil Rights Office Complainant
2. *State Agency level must forward complaint information, within 5 days of receipt of complaint from sponsor, to the FNS regional office.
3. FNS team conducts complaint review and investigation, which includes contact with the complainant, State agency, sponsor, etc.
2. Additional Information:
c. USDA complaint form:
Adopted: February 12, 2018