Email your request to “help“, do not email the technician for your building directly.
- If you email your technician directly and he is out, no one will know that you have a problem until the person you emailed returns.
- For simple things like passwords, if one of the technicians for another building is resetting password, he may go ahead and reset your password.
- It help identify trends. If we see a few tickets about the same thing it helps us see if it is a building or district issue.
- Everything that goes into help is automatically put into our ticketing and that generates statistics. By being able to see the area(s) with the most problems we know better where to allocate resources.
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