If one of the technicians is emailed directly and that person is out no one may get your request for assistance until that technician returns.  When using the "help system", all technology staff are notified that a new request was entered.  Any of the technicians are able to address issue.

The "help system" also helps to identify trends.  All requests for assistance and provides statistics on when we need more staff or where they should be located. 

K-12 cybersecurity conversation - 

• Hackers have bad intentions, and they use phishing links to infiltrate your life!
• Unknown links come in all forms, including text messages, emails, search engines, websites, social media posts, direct messages, and more
• Sometimes hackers will try to create a friendship with you under false pretenses, or impersonate a family member, friend, teacher, or authority figure to get you to share information with them (this is called social engineering)
• Clicking on these links can have consequences that directly affect your life by ruining the device you love or even damaging your friendships if you are hacked and impersonated
• SMSphishing(or SMSishing) is a big problem for students in K-12
• Legitimate sources can misspell words or have errors sometimes, but be cautious when you see any errors in the messages that are sent to you
• Always hover over a link (including emails) before you click on it on your computer to see where it will go
• Threat and urgency are often conveyed in the message to scare you into acting before you can verify if the link is safe
• Always be suspicious of messages or calls that ask you for sensitive information (like login credentials)
• To trick you, sometimes hackers will offer you fake rewards to get you to turn over your information

Think before you click

• Hackers disguise phishing links and scam ads as credible sources to trick you into clicking on them.